Rander Reports 1.1
Rander is CTI (Computer Telephone Integration) software for Panasonic PBX. A PBX can perform functions like establishing connections between two telephones, recording the calls, metering, etc. It can also have facilities like Call blocking, forwarding, ...
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Call Center Integration Download
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27PerSonoCall Consumer Edition 2.1
Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype ...Freeware -
28Skype Call Recorder 5.5
Skype Call Recorder is widely used by many Skype users and business call centers. It is used for recording high quality Skype audio and video calls on both sides automatically. As the best quality Skype Call Recorder, It can support many kinds of audio ...$29.95
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29EasyErlang 2.5
EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer ... -
30MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
31AsteriskPhoneAgent 2.1.14
Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC. Contact List Make calls easily by using a customizable contact ...Freeware -
32Skype Recorder 6.0
To businessman, Skype Recorder can absolutely help to enhance the customer service of call center. The Machine Bind License is recommended to business call centers. Once the Skype Recorder has been authorized to a specified machine in the business ...$29.95
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33VTapi ActiveX 1.9
What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive ...$139.00 -
34IEX TotalView 3.1
IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and ... -
35Cuba Server for Remedy (Avaya
Also it can indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc. Cuba supports most business grade telephone systems.$3,000.00 -
36SIP PBX v2 2.6
A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set ...Freeware -
37PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
38WhoCalls Caller ID detection 2.0.5
It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call ...$20.00 -
39CT Developer Studio 2.0
CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call ...$99.00 -
40Mizu Webphone 4.8
It can call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your choice. The webphone can be also controlled with a simple to use JavaScript API and it is completely customizable.$500.00
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41SPSS Clementine 12.0
Deploy models, predictions and insight to decision makers and operational systems, including call center staff, customer-facing staff and websites. Access all of IBM SPSS Modeler's predictive capabilities, as well as IBM SPSS Statistics' ...Freeware -
42Shop Watch 3.0
Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability. It starts with loading your shop properly with ...Freeware -
43NinjaLite 4.9
Main Features: - Touch-tones [DTMF] - 2 Lines - separately adjustable Ringtone, Speaker and Microfon - Line Hold - Do Not Disturb - Inbound Call "Ignore" - Inbound Call forwarding to an internet voicebox - Inbound Call forwarding to a local ... -
44CTI Data Connector -
Features: - Integration of the salesforce call center adapter and SoftPhone version 3 - Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the call center directory - Caller identification ...$126.52 -
45ActivaTSP 1.6
More advanced features such as call screen-popup, ACD queues login/logout/pause/unpause and even predictive calls are also supported.Freeware -
46Engage Coach 6.2
Engage Coach also features a unique Alignment Index that measures how closely the learner has assessed the call compared to the expert coach.$149.99 -
47SentryWorks Screen Recorder 2.0
For example, you can monitor contact center agents, create stunning online tutorials, presentations and product demos, and training and eLearning materials.Freeware -
48AutoSecretary 4.0
Most of the computer telephony solutions, you may have ran into, require additional hardware for call processing and voice recognition. Autosecretary offers absolutely different approach, utilizing innovative software voice processing technology. It ...$150.00 -
49Unify 3.1.5012.4276
Whether you have a Windows laptop, desktop or media center PC, Unify will let you sit back and enjoy your computer from the couch using your Windows Phone as a remote control. FIRST-CLASS REMOTE CONTROL EXPERIENCE *Fast and responsive multitouch touchpad ...$0.99 -
50AverageTime 1.0
Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues. Also useful for exercise tracking, such as entering in lap times for a series of days ...Freeware